Have questions?
We’ve got answers!
Check out our FAQ below, and if you don’t find what you’re looking for, feel free to email us—we’ll be happy to help.
FAQ's
Can I modify or cancel my order after placing it?
It depends on how quickly you reach out! We process orders as fast as possible to ensure fresh coffee gets to you quickly. If you need to modify or cancel your order, please email us immediately. If your order hasn’t shipped yet, we’ll do our best to accommodate your request. However, once it’s been processed or shipped, we won’t be able to make changes.
Do you offer bulk or wholesale pricing?
Yes! We offer bulk and wholesale pricing. Please contact our team for more details—we’d love to work with you.
Do you offer a coffee subscription?
How do I manage or cancel my subscription?
Do you have a rewards or loyalty program?
Shipping
Where do you ship to?
We currently ship within the U.S. If you're outside our shipping zone, please contact our team, and we’ll see what we can do!
How long does shipping take?
Orders typically process within one business day. All orders placed by 3 PM EST will be roasted and shipped the following business day.
We do not roast or ship on Saturdays and Sundays:
after Thursday at 3 PM and before Saturday at 3 PM will roast and ship on Monday.
after Saturday at 3 PM and before Monday at 3 PM will roast and ship on Tuesday.
Standard shipping times vary based on your location, and you’ll receive a tracking number once your order ships.
How much does shipping cost?
Shipping costs depend on your location and order size. However, we offer free shipping when you buy 2 or more bags! Shipping rates will be calculated at checkout for smaller orders.
Do you offer local pickup?
All orders are shipped directly to your door.
What should I do if my order arrives damaged or incorrect?
We’re sorry for the issue! Please contact our team with your order number and photos of the item, and we’ll make it right as quickly as possible.
Store Policies
Do you accept returns?
Due to the perishable nature of our coffee, we do not accept returns. However, if there are any discrepancies with your order or if you have questions about brewing, our Customer Experience team is happy to assist. Please contact us at info@clubmomentcafe.com within 14 days of your purchase.
What is your refund policy?
Refunds are evaluated on a case-by-case basis. If approved, the refund will be processed back to your original payment method. Processing times may vary depending on your bank or credit card issuer.
