Refund policy

At Club Moment Café, we aim to elevate your experience. Therefore, our commitment is to provide you with the best service and an exquisite coffee.

As with all coffees, ours is likewise a perishable commodity. To ensure the freshness of the coffee, Club Moment Café roasts to order. That is our primary reason for not accepting returns. Nevertheless, should there be any discrepancies with your order or have inquiries regarding its brewing process, our proficient Customer Experience team stands ready to assist you. Please contact us at info@clubmomentcafe.com within 14 days of your purchase.

Refunds 

Upon receipt and evaluation of your return, we will promptly inform you of the refund status. Should it be approved, a refund will be processed directly to your initial payment method. Kindly note, the processing timeline can vary with your bank or credit card issuer for the refund to be reflected in your account.